Terms
Booking terms
Clear rules so you only worry about enjoying the valley: bookings, payments, cancellations and recommendations.
Bookings and payments
- Book on WhatsApp or from any experience on this site: we confirm availability and send you the payment link.
- Online payment runs on Flow and accepts Chilean and foreign cards, at the same price.
- Payment must be completed within 24 hours to confirm the booking; after that, the spot is automatically released.
- You can also pay in cash (Chilean pesos) at our office in Pisco Elqui.
- All prices are per person, in CLP, tax included.
Minimum group sizes
- Each experience states its minimum group (2 or 4 people depending on the tour).
- If the minimum has not been reached yet, we still take your booking: we fill the remaining spots with other interested travelers.
- If the minimum is not met, we offer you a new date or a full refund.
Cancellation policy
| Cancellation notice | Refund |
|---|---|
| 48 hours or more before the experience | 50% |
| Less than 48 hours before | 0% |
Bad weather
- Before each astronomical outing, the guide shares the forecast with full transparency and you decide whether to go ahead or reschedule.
- If the weather prevents the activity, it is rescheduled at no extra cost.
- If you cannot reschedule, you receive a full refund.
Children and minimum ages
- Most experiences welcome children; each tour page states the minimum age.
- Wine Touring Your Way is restricted to adults over 18 because it includes alcohol tasting.
- On the horseback ride, children from age 4 ride independently with adapted saddles and a mandatory helmet.
Bilingual guide
- Every tour includes a Spanish-speaking guide.
- Spanish-English bilingual guide for an extra $12,000 CLP per person (minimum 2 people hiring the translation).
- Request it when booking so we can arrange the translator.
Safety and certifications
- Services registered with SERNATUR: tour operator, astronomical center, horseback riding (NCH 3001 standard), cycling tourism (NCH 3050 standard) and hiking.
- Adventure experiences require signing a Liability Statement before starting.
- Activities do not include personal travel insurance; we recommend purchasing one.
General recommendations
- Daytime tours: hat, sunscreen and water.
- Night tours: warm clothes, closed shoes and a snack for the observatory.
- High-altitude tours: windbreaker and at least 1.5 liters of water.
- Marine expedition: clothes that can get wet.